Empower Your Frontline Workforce with Industrial Augmented Reality Solution and Artificial Intelligence

Optimize work processes of field personnel and improve their efficiency and productivity with Supporteo’s  AI-based augmented reality consulting tool integrated with AR glasses and mobile devices.

Slice 1Created with Sketch.
What is Supporteo AR Assist?

Fully Integrated AR Solution Platform

Our platform helps improve workforce efficiency by reducing the error rate at each stage of the working cycle – from production and assembly to maintenance and logistics. Higher quality, better customer satisfaction, lower costs – these are the direct benefits that the Supporteo platform brings to its users.

How it works

With Supporteo AR Assist, field workers or customers can have direct video and audio calls to experts in any part of the world over secure, low-bandwidth channels. During the call, the expert can see what the worker or the customer is looking at and guide using AR objects. The hands-free technology allows the worker to follow the expert’s instructions in real-time, while the expert monitors the process. 

While the Supporteo app for Android and iOS is free, customer needs a license to provide support through the Supporteo desktop or mobile client.

The main benefits of using smart glasses for the maintenance of equipment in one video.

Slice 1Created with Sketch.

Supporteo AR Assist Main Features

  • Hands-free and Voice controlAR glasses are fully suited for use in all kinds of industrial facilities including the conditions of moisture, dust, high temperatures, noise, as well as in hazardous environments. The glasses can be mounted on safety helmets and used together with protective goggles and corrective glasses. Voice control allows completely hands-free operation.
  • Real-time Information SharingIf any additional material is required, experts can share various content right during the call. Files can be shared easily without interrupting the call allowing the field worker to immediately access the supplementary information.
  • External devicesСonnecting a mobile device or AR glasses directly to several external devices, such as an additional camera or video probes, barcode scanner, which greatly simplifies and facilitates the work of scanning codes, or an infrared thermal camera that allows timely and accurate diagnostics of heat leaks or components overloading.
  • Send/Receive FilesIn addition to the expert’s instructions, the technicians may need to consult user guides, manuals, diagrams, or other reference materials. The expert can easily send the appropriate document to the remote worker with a single click. During the call, both the expert and the worker can consult the documentation in real-time.
  • Multi-call The platform supports calls to several experts simultaneously. In extreme situations, when a consultation is required in more than one aspect, several experts can join the call and, looking at the problem through the worker’s AR glasses, provide their guidance.
  • GPSThe built-in GPS feature allows resolving the exact geographic position of the site. Knowing the geographic position may be important for determining the precise instructions required to resolve the problem.
  • Photo capture, annotations, and supporting assetsOur platform allows the expert to see the working site through the remote worker’s AR glasses or smartphone camera. In the process, the expert can add various markings to the display, such as highlighting or arrows, to make guidance clearer. It is also possible to add notes to the image that stay in place even when the camera turns in another direction.
  • Low-bandwidth capabilitiesSupporteo AR Assist was specially designed for use in remote areas and has minimum requirements to the internet connection. It can support video and audio calls, transmit various files including 3D content, and enable IoT integrations at only 256 kbps.
  • Robust security infrastructureAny data communicated during the remote consultation sessions is fully end-to-end encrypted, both in transit and at rest. The security measures implemented in Supporteo meet the highest standards and comply with the applicable government regulations. For increased security and compliance, cloud computing infrastructure can be deployed on-premise to enable air-gapping.
  • Session RecordingAll remote consultation sessions can be recorded for future reference. Recording can be initiated on the expert’s side producing a video file that can be immediately viewed without any conversion. Session recordings can be used in technician training, quality control, or for reference in similar cases.
  • On-premise or in the cloudDepending on customer requirements for data management, Supporteo is the first augmented reality communication tool to be able to operate its backend in both cloud and on-premise environments.
  • QR codesSupporteo AR Assist uses QR codes to download content quickly. By scanning the QR code, the technician can download various workflows related to their tasks as well as update them when necessary.

Hands-free Use Cases

Supporteo improves efficiency and increases safety in many industrial processes and tasks by offering a hands-free solution that allows uninterrupted guided operation. The most frequent use cases are as follows.

Maintenance and Inspections

With Supporteo, regular inspections and maintenance work no longer require following a long and complex manual. Supporteo’s AR-based solution enables precise and focused inspections with reviews based on checklists, guided diagnostics and troubleshooting, automatic process documentation.

Manufacturing and assembly

By introducing Supporteo in the manufacturing and assembly flows, we reduce the chance of failure caused by human error. Including Supporteo into quality assurance and personnel training leads to the overall quality improvement and reduction of personnel workload.

Field Service

For complicated tasks requiring expert consultation, Supporteo offers real-time video calls during which experts can assist field technicians remotely and monitor the process through the technician’s headset.

Industries

AR technology has a huge impact on different industries.
CLICK ON ANY INDUSTRY LINK BELOW, AND LEARN HOW TO IMPLEMENT AUGMENTED REALITY IN YOUR BUSINESS.
Slice 1Created with Sketch.

Why should we use it?

Supporteo is the best solution for enhance maintenance, inspections, diagnosis and support processes, empowering your company lean approach.

0%
Traceability
0%
Reduction in errors
0 %
Reduction in downtime
0 %
Resolved without traveling
Slice 1Created with Sketch.

Security and Privacy

Encrypted data

All data communications are encrypted with Transport Layer Security (TLS 1.2). To encrypt metadata that is uploaded to our apps as well to protect especially sensitive data at rest, we use AES 256-bit encryption.

Firewall

To protect data, we use the inherent AWS security mechanisms, a system firewall and antivirus tool. In addition, Trend Micro Cloud One – Workload Security (DSaas) as Intrusion Detection and Prevention System (IDS / IPS) are implemented.

Cloud Service

We use AWS as the hosting provider for our cloud servers to comply with AICPA SOC 1, SOC 2 type 2 and SOC 3 requirements as well as to ensure ISO 27001, 27017 and 27018 certification. For on-premise infrastructures, we provide different options depending on the specific requirements.

Updates

Security patches are issued on a regular basis to guarantee proper protection.

BACKUPS

All data is backed up regularly, three times per 24 hours. Each backup is stored on different servers from different cloud providers to ensure sufficient redundancy.

WEB RTC

SRTP – DTLS, End-to-end encryption.

Our Additional Services

We deliver full-service end-to-end solutions

We begin working on your solution with extensive discussions and deep analysis that provide us with the basis for configuring the optimal software. That includes selecting the AR glasses type to be the most suitable for your implementation and configuring it for use with Supporteo on your premises. We also provide ongoing support, service, and maintenance according to the SLA.

Solution Development

In the development process, we create pilot products and demo versions. When the pilot application is considered successful, we proceed to supporting our customers in deploying the solution to the production environment.

Consulting

Our service desk and support team provide professional assistance to customers according to the respective SLAs.

Solution Configuration

We offer a flexible configuration model that includes white-labeling. When requested by our customers, we customize our product extensively combining the thoroughly tested software components with the customer’s unique branding.

Solution Support

Our service desk and support team provide professional assistance to customers according to the respective SLAs.